Subscription status, client connections, international route selection, billing, and refund issues can all be submitted through a user-panel ticket. Tickets retain your issue description and follow-up replies, making them suitable for ongoing troubleshooting.
This page lists only contact options that are configured and available for use. The current public support channel is the user-panel ticket system; the status of email and Telegram is outlined below.
Use tickets for subscription status, connection problems, route selection, traffic display, billing records, and refund requests. You can add information and review replies on the same page for continuous follow-up.
Open Ticket PortalNo public support email is currently configured, so email is not an available support channel. For account or order issues, use a user-panel ticket so records can be verified and the case tracked.
Use a Ticket InsteadNo public Telegram account is currently configured, so this page does not provide a Telegram entry point. Refer to on-site pages and user-panel ticket updates for service notices and issue handling.
Use a Ticket InsteadThe more complete the information, the easier it is to determine whether the issue comes from the local network, client settings, subscription status, or selected route. Do not include passwords, payment credentials, or your full subscription URL.
VPNTB registration uses a username and password; no email address is required. After signing in to the user panel, you can open the ticket page, submit an issue, and review its handling history. Keep your username and password secure, and do not enter account passwords or your full subscription URL in a ticket.